Terms & Conditions

 

Privacy

  • Images used are intellectual property and subject to copyright guidelines
  • Any personal information given to us at any point of using or purchasing on this website will be respected and not shared to any other parties.

Returns & Refunds

  • Vases/Artificial flowers: If you have received a faulty product, please contact us immediately with clear proof of issues. We will then process the claim and get back to you as soon as possible.
  • Fresh Flowers: concerns regarding your arrangement must be notified to us within 24 hours after the arrangement has been delivered. Depending on your situation or concern, we will happily provide you with multiple resolutions.

Cancellation

  • If you would like to cancel your order after your payment has been made, please contact us immediately. In the case of
    • Vases and Artificial flowers: If the product has not been packaged and shipped a cancellation will be possible, however in the case it has been shipped, your payment will be refunded EXCLUDING the shipping fee.
    • Fresh Flowers: Cancellations for fresh flowers must be notified to us no later than 24 hours prior to the selected delivery date. However, if we have started arranging already at the time of cancellation notice, a cancellation fee may still apply.

Variation in Product

  • As the photos shown on our website are only a depiction of the colour palette and tone of the product, slight variance to flower type and matching vases will occur. Seeing that each flower is unique with seasonal variance, we will create as closely to what you have purchased or requested with flowers and resources which are available at the time.

Prices and payment

  • All prices include GST
  • All prices exclude delivery. Price for delivery will be calculated and added depending on your postcode at checkout.
  • EVENTS/Special order payment method
    • Once an enquiry has been received and discussed, an invoice with all necessary information will be sent.